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Terms and Conditions

By purchasing and/or by using our services, you state that you agree to the following terms. Breaches of any of the following standard terms and conditions will result in the immediate removal of your site(s) from our servers. Any such removal does not release you from your other legal obligations and liabilities to us as detailed below, or as standard under UK law.

  • We do not host sites which contain adult or pornographic content, or those which contain links to such sites. Similarly, sites which may encourage others to act illegally - or contain content that breaks UK laws - are prohibited.
  • Any attempt to gain unauthorised access to any system(s) or parts of systems under our control is strictly forbidden. If you attempt to compromise our network security, we will immediately deny you further service. You are permitted access only to the areas of our servers and systems to which we have expressly granted you such access.
  • You are solely responsible for the contents of your site. You agree to indemnify us against any legal or financial liabilities howsoever incurred through your actions or use of our systems or our hosting of your content.
  • We currently have no bandwidth useage restrictions as a matter of policy. However you accept that we may change this policy at any time and may do so for any individual customer at our discretion. We also reserve the right to make additional charges for excessive bandwidth useage - any excess useage charges will be notified to you before the charge is made.
  • You agree to ensure that you (or your agents) collect all mail sent to the 'admin' e-mail address of your domain ('admin@yoursite.co.uk'). E-mail sent to this address, or publication in this section of our site, will be taken to construe official notification of any charges in policy or pricing or terms and conditions.
  • We have a zero-tolerance policy on spam, junk mail and similar newsgroup postings. We do not provide an SMTP relay and you may not send unsolicited mail through our servers in any other manner, nor send such mail that has a from or reply to address at a domain that we host for you.
  • Registration of new domain names under the .uk namespace: When you ask us to register a .uk domain name for you, in accordance with the terms and conditions of Nominet UK, The Web Site Hosting Company UK acts only as agent for you as an applicant and you enter into contracts for the registration directly with NOMINET UK. You should read Nominet's Terms and Conditions - they are available here.
  • Warranty: In the case of service complaints or issues or problems with our service to you, you must notify us promptly of any problems. We reserve the right to investigate any such complaints to promptly resolve the problem or to determine whether such complaints are proper. In the event that after repeated efforts we are unable to provide a resolution, then your exclusive remedy and our entire liability in contract, tort, or otherwise shall not exceed the purchase price you have actually paid for our services.
  • The above warranty is in lieu of all other warranties, expressed, implied or statutory, including without limitation those of merchantability or fitness for a particular purpose, all of which are expressly disclaimed. Nothwithstanding to the contrary we shall not be liable for any consequential, incidental, special or exemplary damages, even if we have been advised of the possibility of such damages.
  • You also waive your rights to pursue any current or future claims of any liability whatsoever against us on all possible grounds including but not exclusively failures in service, loss of business, or any other such unspecified claims.
  • No statement, recommendation, description or warranty presented in any document other than these terms and conditions, or made verbally or in writing or otherwise by any agents or employees of The Web Site Hosting Company UK shall be construed to enlarge, vary or override any of these terms and conditions or our product specification or the facilities and services described collectively on the pages of this website that we may agree to provide to you as a customer.
  • These terms and conditions may be updated from time to time, and any such variation will be published in this section of our website and be effective immediately.

Service levels

The Web Site Hosting Company UK shall use its reasonable endeavours to make the server and the Services available to the Customer 100% of the time but because the Services are provided by means of computer and telecommunications systems, The Web Site Hosting Company UK makes no warranties or representations that the Service will be uninterrupted or error-free and The Web Site Hosting Company UK shall not, in any event, be liable for interruptions of Service or downtime of the server.

In case of technical problems with your hosting account please email us at support@websitehost.co.uk. You should get an answer within the next business day.

The Web Site Hosting Company UK carries out data backups for use by The Web Site Hosting Company UK in the event of systems failure. The Web Site Hosting Company UK does not provide data restoration facilities for individual customers. Even though every effort is made to ensure data is backed up correctly The Web Site Hosting Company UK accepts no responsibility for data loss or corruption under any circumstances and howsoever caused.

Complaint handling

We realise that sometimes things don't go according to plan. So while we always aim to provide top quality service, we recognise that there may be times when things go wrong. If you feel you need extra assistance, please email us at support@websitehost.co.uk with the subject line of the email starting with the word COMPLAINT in capitals. You can also write to us at: The Web Site Hosting Company UK, 1098 Stratford Rd, Birmingham, B28 8AD.

Abuse contact

If you believe your rights are being infringed by or otherwise have a complaint about content on the The Web Site Hosting Company UK network, please email us at support@websitehost.co.uk with the subject line of the email starting with the word ABUSE in capitals.

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